SaaS Knowledge Base
How SaaS Teams Benefit from Zuro
Zuro helps SaaS teams publish product help centres and internal runbooks that deflect support, accelerate onboarding, and turn documentation into an acquisition channel.
Looking for another vertical? Browse all industries.
Common SaaS Documentation Challenges
- Support volume grows faster than headcount
- Customers churn when setup is confusing
- Docs go stale after frequent releases
- Onboarding varies by persona and plan
How Zuro Helps SaaS Teams
- Generate draft docs from existing PDFs, release notes, and internal docs, then refine and publish.
- Create SEO-friendly articles for “how to” queries customers already search for.
- Use analytics to spot content gaps and deflection opportunities.
- Separate knowledge bases by product line, customer, or region when needed.
Example Knowledge Base Structure
A strong knowledge base for saas typically includes:
Getting Started
Billing & Plans
Integrations
Troubleshooting
API & Webhooks
Security & Compliance
FAQ
Can we keep internal runbooks private?+
Yes. Zuro supports private knowledge bases with login and team-based access control on paid plans.
Will this help reduce support tickets?+
A searchable help centre plus analytics-driven content gaps typically improves self-serve resolution and reduces repetitive tickets.
Does Zuro support multi-product documentation?+
Yes. Create separate knowledge bases per product or audience and manage them from one account.
Publish a Better SaaS Knowledge Base
Generate drafts fast, keep content fresh, and make your help centre a growth channel.