Marketplaces Knowledge Base
How Marketplaces Teams Benefit from Zuro
Zuro helps marketplace teams create segmented documentation for sellers, buyers, and partners, reducing support load and improving trust.
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Common Marketplaces Documentation Challenges
- Two-sided support complexity (buyers vs sellers)
- Policy changes and enforcement need clarity
- Disputes and payouts generate repetitive tickets
- Internationalization and edge cases expand rapidly
How Zuro Helps Marketplaces Teams
- Create clear documentation for sellers, buyers, and partners.
- Publish policies with clean, SEO-friendly URLs for discoverability.
- Use analytics to identify top friction points and content gaps.
- Scale content creation with AI-generated drafts you can review.
Example Knowledge Base Structure
A strong knowledge base for marketplaces typically includes:
Seller Onboarding
Listings & Catalog
Payouts & Taxes
Disputes
Policies
Buyer Help
FAQ
Can we separate content for sellers and buyers?+
Yes. You can structure categories for different audiences or run separate knowledge bases entirely.
Does Zuro support analytics?+
Yes. Built-in analytics help you see popular content and what users search for.
Can we update policy pages quickly?+
Yes. Edit and publish updates in minutes so policies stay accurate.
Publish a Better Marketplaces Knowledge Base
Generate drafts fast, keep content fresh, and make your help centre a growth channel.