Ecommerce Knowledge Base
How Ecommerce Teams Benefit from Zuro
Zuro helps ecommerce teams build an SEO-ready help centre that improves conversion, reduces delivery/billing tickets, and standardizes customer-facing policies.
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Common Ecommerce Documentation Challenges
- High volume of shipping, returns, and product questions
- Policy changes are hard to roll out consistently
- Support peaks during promos and holidays
- Search traffic is missed for FAQs and product care
How Zuro Helps Ecommerce Teams
- Publish clear, searchable answers for shipping, returns, and warranties.
- Create category pages and clean URLs that rank for long-tail FAQ searches.
- Standardize store policies and keep them updated in one place.
- Use analytics to understand what customers search for but can’t find.
Example Knowledge Base Structure
A strong knowledge base for ecommerce typically includes:
Shipping & Delivery
Returns & Exchanges
Order Management
Payments & Billing
Product Care
Warranty
FAQ
Can we host this on our help subdomain?+
Yes. Paid plans support custom domains so you can use something like `help.yourstore.com`.
Is it mobile-friendly?+
Yes. Zuro pages are responsive by default and designed for fast reading on mobile.
Does it support seasonal updates?+
Yes. You can update policies and articles anytime, and keep changes consistent across your help centre.
Publish a Better Ecommerce Knowledge Base
Generate drafts fast, keep content fresh, and make your help centre a growth channel.