Common questions and answers about Zuro.

Account & Billing

How do I change my subscription plan?

You can upgrade or downgrade your plan at any time from your account settings. Changes take effect immediately, and billing is prorated.

Can I cancel my subscription?

Yes, you can cancel your subscription at any time from your account settings. You'll retain access until the end of your billing period.

What payment methods do you accept?

We accept all major credit cards. Enterprise customers can arrange invoice billing.

Do you offer refunds?

We offer a 14-day free trial on paid plans. If you're not satisfied, cancel within the trial period for a full refund.

Features & Usage

How many knowledge bases can I create?

This depends on your plan:

• Free: 1 knowledge base
• Starter: 3 knowledge bases
• Professional: 10 knowledge bases
• Enterprise: Unlimited

Can I export my content?

Yes! Export options vary by plan:

• Starter+: PDF export
• Professional+: JSON export
• Enterprise: CSV and Markdown export

Is there an API?

Yes, API access is available on Starter and higher plans:

• Starter: Read-only API (1K/mo)
• Professional: Full API access (5K/mo)
• Enterprise: Unlimited API requests

See our API documentation.

Can I use custom domains?

Custom domains are available on Starter and higher plans:

• Starter: 1 custom domain
• Professional: 3 custom domains
• Enterprise: Unlimited custom domains

Contact support to set up your custom domain.

Technical Questions

What file formats can I upload?

We support PDF, DOCX, and HTML files for AI document processing.

Is my data secure?

Yes, we use industry-standard encryption and security practices. See our account security guide for details.

Can I integrate with other tools?

Yes, we offer API access for integrations. See our integration guide.

Still Have Questions?

If you can't find the answer you're looking for, contact our support team.