Need help? We're here for you!

Support Channels

Email Support

General Support: support@zuro.me

For account, billing, and general questions, email us at support@zuro.me. We typically respond within 24 hours.

Priority Support

Enterprise Customers: enterprise@zuro.me

Enterprise plan customers receive priority support with faster response times and dedicated support channels.

Response Times

• Free/Starter: 24-48 hours
• Professional: 12-24 hours
• Enterprise: 2-4 hours (priority support)

Before Contacting Support

To help us assist you faster, please include:

1. Your account email - So we can locate your account
2. Description of the issue - What problem are you experiencing?
3. Steps to reproduce - How can we recreate the issue?
4. Screenshots - If applicable, include screenshots
5. Error messages - Copy any error messages you see

Common Issues We Can Help With

• Account access and password reset
• Billing and subscription questions
• Feature usage and setup
• Technical issues and bugs
• Custom domain setup
• API integration help
• Data export assistance

Emergency Support

For critical issues affecting your production knowledge base, mark your email as "URGENT" in the subject line.

Self-Service Resources

Before contacting support, check these resources:

• FAQ - Common questions and answers
• Troubleshooting Guide - Solutions to common issues
• Documentation - Comprehensive guides

Feedback

Have suggestions or feedback? We'd love to hear from you! Email feedback@zuro.me